ee555's Privacy Policy
Your personal information is very important to us. This policy provides a full description of how ee555 collects, uses, stores, and protects your data.
Last Updated: This privacy policy may be revised from time to time. We will notify you of any significant changes. We recommend checking this page regularly.
Introduction & Scope
ee555 ("we", "our", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. This privacy policy ("policy") applies to the ee555 website, mobile platform, and all related services.
The purpose of this policy is to clearly inform you about what types of data we collect, why we collect it, how it is used, and what measures we take to protect your privacy. By using ee555's services, you are considered to have agreed to the terms of this policy.
This policy must be read alongside the Terms & Conditions, and both documents together govern the legal relationship between ee555 and the user.
Important: Any terms used in this policy that are defined in ee555's Terms & Conditions carry the same meaning here, unless stated otherwise.
What Data We Collect
ee555 collects your information in several ways. The types and sources of data collected are described in detail below.
2.1 — Information You Provide Directly
When you create an account or use our services at ee555, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Payment details — bKash, Nagad, Rocket, Upay, or bank account information
- Account password (stored in encrypted form)
- Any additional information provided when contacting us
2.2 — Automatically Collected Information
While you use the platform, our systems automatically collect certain technical data:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identification information
- Time of site access, session duration, and pages visited
- Referral source (where you came from before arriving at ee555)
- Gameplay activity and transaction history
2.3 — Information Received from Third Parties
In some cases we may also receive information from legitimate third-party sources, such as payment processors, identity verification agencies, or fraud prevention services. This information is used solely to verify accounts and ensure security.
Purpose of Data Use
ee555 uses collected data for specific and legitimate purposes. Each purpose is described in detail in the list below:
3.1 — Service Operation & Improvement
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and bonus transactions
- Identifying and resolving technical issues on the platform
- Personalising the gaming experience
3.2 — Security & Legal Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring the protection of minors through age verification
- Meeting applicable legal obligations
- Maintaining records for dispute resolution
3.3 — Communication & Support
- Providing customer support via 24/7 live chat and email
- Sending important notifications related to your account
- Providing transaction confirmations and receipts
- Sending promotional information with your consent
Note: We never sell your information to advertisers. Data is not shared with third parties for commercial purposes.
Sharing Data with Third Parties
ee555 handles your personal information with the utmost confidentiality. Data may be shared with third parties only in the limited circumstances described below:
4.1 — Service Partners
The necessary payment information is shared with bKash, Nagad, Rocket, Upay, and approved banking partners to process payments. These parties provide services on our behalf and operate under strict confidentiality agreements.
4.2 — Gaming Technology Providers
Minimum necessary data may be shared with technology partners — including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Ezugi, NetEnt, and Microgaming — required to operate our gaming platform. This data is used solely for the purpose of providing technical services.
4.3 — Legal Requirements
Necessary information may be provided to authorities in the event of a court order, a lawful request from an investigating body, or a legal obligation. In such cases, ee555 will endeavour to notify you in advance where possible.
4.4 — Business Transfers
User data may be transferred in the event of a merger, acquisition, or asset transfer. In such circumstances, we will notify users appropriately and ensure continuity of the privacy policy.
Cookies & Tracking Technologies
ee555 uses cookies and similar technologies to improve platform functionality and personalise the user experience.
5.1 — Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect usage data to help improve the service.
5.2 — Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.
We do not use social media tracking pixels or cookies from external advertising networks.
Data Security Measures
ee555 has implemented internationally recognised technical and organisational measures to protect your personal information.
6.1 — Technical Safeguards
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Advanced encryption technology used for stored data
- Passwords stored using strong hashing algorithms — never stored in plain text
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
6.2 — Administrative Safeguards
- Only authorised personnel have limited access to personal data
- Regular staff training on the privacy policy
- Strict security agreements with third-party service providers
Data transmission over the internet is not completely risk-free, but ee555 is committed to ensuring the highest possible level of security. If a security incident occurs, we will promptly notify affected users.
Data Retention Period
ee555 retains your personal data only for as long as necessary. The following factors are considered when determining the retention period:
- Account-related data is retained for as long as your account remains active
- Financial transaction records are retained for periods required by law
- Certain data may be kept for a limited time after account closure for fraud prevention and legal purposes
- Data for marketing communications is retained until consent is withdrawn
When data is no longer needed, it is securely deleted or anonymised. You may request deletion of your data at any time (see Section 8), though some data may not be immediately deletable due to legal obligations.
User Rights
As a user of the ee555 platform, you have the following rights over your own data. To exercise these rights, contact us at [email protected].
8.1 — Right to Access
You can find out what information we hold about you and have the right to receive a copy of it. We will respond within a reasonable time after receiving your request.
8.2 — Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected or updated. In many cases you can update your information directly from your account profile.
8.3 — Right to Erasure
In certain circumstances you may request that your personal data be deleted. However, this request may be fulfilled only in part where there are legal obligations or ongoing disputes.
8.4 — Right to Object to Processing
You may object to your data being processed for certain purposes, such as marketing communications. This can be done by using the opt-out link in marketing emails or by contacting us at [email protected].
8.5 — Right to Data Portability
You may request your data in a structured, commonly usable format so that it can be transferred elsewhere if needed.
Contact: To exercise any of the above rights, get in touch with our support team — [email protected] or via 24/7 live chat.
Protection of Minors
ee555 is strictly for individuals aged 21 and above — this is our firm policy. To protect minors, we operate the following measures:
- Mandatory age verification process at the time of account creation
- Age confirmation through identity document verification
- Requesting additional verification documents in suspicious cases
- Immediate suspension of accounts identified as belonging to minors
If you become aware that a minor is using our platform, please notify us immediately at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
ee555 reserves the right to amend this privacy policy from time to time in line with changes to its business operations, legal requirements, or technological developments.
10.1 — Notice of Changes
For any significant changes, we will notify you in the following ways:
- Notification to your registered email address
- A clear message displayed upon logging in to the platform
- The date of the change noted on this page
10.2 — Continued Consent
Continuing to use ee555 after a revised policy is published will be considered acceptance of the new policy. If you do not agree with the changes, you have the right to close your account.
To learn about previous versions of this policy, contact us at [email protected].
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. ee555's support team is able to assist in both Bengali and English.
Live Chat Support
Use the platform's live chat for immediate 24/7 assistance.
Send any privacy-related requests to: [email protected]
For more detailed information, you may also visit our About Us and FAQ pages. We are grateful for your trust and confidence in ee555.